:root{
  --bg:#f7f5f4; --paper:#ffffff; --ink:#1f2328; --ink-2:#464b52; --muted:#6f747b;
  --line:#e6e2e0; --blue:#820a0a; --blue-deep:#26292e; --blue-tint:#fbeceb; --sky:#f0948e;
  --red:#c4161c; --red-deep:#9e0f14; --gold:#f2b417;
  --r:4px; --wrap:1180px;
  --fh:"Bricolage Grotesque", "Segoe UI", sans-serif;
  --fb:"Source Sans 3", "Segoe UI", sans-serif;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--bg);color:var(--ink);font:400 18px/1.6 var(--fb);-webkit-font-smoothing:antialiased}
img{max-width:100%;display:block}
a{color:var(--blue)}
h1,h2,h3{font-family:var(--fh);line-height:1.05;letter-spacing:-.02em;margin:0;text-wrap:balance}
::selection{background:#f6d5d3;color:var(--ink)}
.phone-big,.nl-num,.foot-phone,.trust strong,.c-item a{font-variant-numeric:tabular-nums}
p{margin:0 0 1em}
.wrap{max-width:var(--wrap);margin:0 auto;padding:0 24px}
.skip{position:absolute;left:-9999px;top:8px;background:var(--ink);color:#fff;padding:10px 14px;z-index:100}
.skip:focus{left:8px}
:focus-visible{outline:3px solid var(--sky);outline-offset:3px}
section{scroll-margin-top:136px}

/* buttons: hard-edged, no pills */
.btn{display:inline-flex;align-items:center;gap:10px;font:700 17px/1 var(--fb);text-decoration:none;border-radius:var(--r);padding:17px 22px;border:2px solid transparent;cursor:pointer;transition:transform .15s ease, box-shadow .15s ease, background .15s ease}
.btn:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(14,33,51,.14)}
.btn-call{background:var(--red);color:#fff}
.btn-call:hover{background:var(--red-deep)}
.btn-ghost{background:var(--paper);color:var(--ink);border-color:var(--line)}
.btn-ghost:hover{border-color:var(--blue)}
.btn svg{width:20px;height:20px;flex:none}

/* two-row split nav: phone gets top billing */
.live{display:inline-block;width:9px;height:9px;background:#2fb866;margin-right:8px;vertical-align:1px}
header.nav{position:sticky;top:0;z-index:40;background:var(--paper);box-shadow:0 1px 0 var(--line)}
.nav-top{display:flex;align-items:center;justify-content:space-between;gap:24px;min-height:84px}
.brand img{height:60px;width:auto}
.nav-line{display:flex;flex-direction:column;align-items:flex-end;text-decoration:none;color:var(--ink);line-height:1.15}
.nl-label{font-size:14px;color:var(--ink-2);font-weight:700}
.nl-num{font-family:var(--fh);font-weight:800;font-size:30px;color:var(--red);letter-spacing:-.01em}
.nav-line:hover .nl-num{color:var(--red-deep)}
.nav-links{background:var(--blue-deep)}
.links{display:flex;justify-content:center;gap:34px;list-style:none;margin:0 auto;padding-top:0;padding-bottom:0}
.links a{display:block;color:#eceef0;text-decoration:none;font-weight:700;font-size:15px;padding:12px 0;border-bottom:3px solid transparent}
.links a:hover{color:#fff;border-bottom-color:var(--sky)}

/* HERO: text left, photo + triage card overlapping right */
.hero{padding:44px 0 64px;background:var(--paper);border-bottom:1px solid var(--line)}
.hero .wrap{display:grid;grid-template-columns:1.1fr 1fr;gap:48px;align-items:center}
.tagline{font-family:var(--fh);font-weight:700;color:var(--blue);font-size:19px;margin-bottom:14px}
.hero h1{font-size:clamp(36px,4.1vw,56px);font-weight:800}
.hero h1 .soft{color:var(--blue)}
.hero .lede{font-size:19px;color:var(--ink-2);margin:18px 0 22px;max-width:34em}
.phone-big{display:block;font-family:var(--fh);font-weight:800;font-size:clamp(32px,3.6vw,48px);letter-spacing:-.01em;color:var(--ink);text-decoration:none;margin:0 0 6px}
.phone-big:hover{color:var(--red)}
.phone-note{color:var(--muted);font-size:15px;margin-bottom:18px}
.ctas{display:flex;flex-wrap:wrap;gap:12px}
.facts{display:flex;flex-wrap:wrap;gap:8px 22px;margin-top:26px;color:var(--ink-2);font-size:15px}
.facts b{color:var(--ink)}
.cover{margin:18px 0 0;padding:12px 14px;background:var(--blue-tint);border-left:4px solid var(--blue);font-size:15px;color:var(--ink-2);max-width:40em}
.cover b{color:var(--ink)}
.cover a{font-weight:700;white-space:nowrap}
.stars{color:var(--gold);letter-spacing:2px}
.sq{display:inline-block;width:8px;height:8px;background:var(--blue);margin-right:8px;vertical-align:2px}

.hero-visual{position:relative;min-height:580px}
.hero-photo{position:absolute;right:0;top:0;width:76%;height:430px;object-fit:cover;border-radius:var(--r)}
.photo-tag{position:absolute;left:calc(24% + 12px);top:12px;background:rgba(14,33,51,.78);color:#fff;font-size:13px;padding:6px 10px;border-radius:var(--r)}

/* SIGNATURE: what's happened? triage */
.triage{position:absolute;left:0;bottom:0;width:86%;background:var(--paper);border:1px solid var(--line);border-radius:var(--r);box-shadow:0 24px 48px rgba(14,33,51,.16);padding:24px}
.triage h2{font-size:24px;margin-bottom:4px}
.triage .sub{color:var(--muted);font-size:15px;margin-bottom:14px}
.t-opts{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.t-opt{font:700 15px/1.2 var(--fb);text-align:left;background:var(--bg);color:var(--ink);border:2px solid var(--line);border-radius:var(--r);padding:11px 10px;cursor:pointer;transition:border-color .15s, background .15s}
.t-opt:hover{border-color:var(--blue)}
.t-opt[aria-pressed="true"]{background:var(--blue-tint);border-color:var(--blue)}
.t-opt.gas[aria-pressed="true"]{background:#fff3d6;border-color:#c98a00}
.t-out{margin-top:14px;border-top:1px solid var(--line);padding-top:14px}
.t-out h3{font-size:19px;margin-bottom:8px}
.t-out ol{margin:0 0 12px;padding-left:20px}
.t-out li{margin-bottom:4px}
.t-out .btn{padding:13px 16px;font-size:16px}
.t-out .warn{background:#fff3d6;border-left:4px solid #c98a00;padding:10px 12px;margin-bottom:12px;font-size:15px}
.t-idle{color:var(--muted);font-size:15px;display:flex;align-items:center;gap:10px;height:100%}

/* trust strip */
.trust{background:var(--bg)}
.trust .wrap{display:grid;grid-template-columns:repeat(4,1fr);gap:0;border:1px solid var(--line);background:var(--paper);border-radius:var(--r)}
.trust div{padding:22px 24px;border-right:1px solid var(--line)}
.trust div:last-child{border-right:0}
.trust strong{display:block;font-family:var(--fh);font-size:30px;font-weight:800;color:var(--blue-deep);line-height:1.1}
.trust span{color:var(--ink-2);font-size:15px}

/* section heads */
.sec{padding:96px 0}
.kick{font-family:var(--fh);font-weight:700;font-size:18px;color:var(--blue);margin-bottom:10px}
.sec h2{font-size:clamp(32px,3.8vw,50px);font-weight:800}
.intro{color:var(--ink-2);font-size:19px;max-width:38em;margin-top:16px}

/* emergencies: two-column list rows, not a card grid */
.emerg{background:var(--bg)}
.emerg-head{display:flex;justify-content:space-between;align-items:flex-end;gap:32px;flex-wrap:wrap;margin-bottom:40px}
.e-list{display:grid;grid-template-columns:1fr 1fr;gap:0 48px;border-top:2px solid var(--ink)}
.e-row{display:grid;grid-template-columns:44px 1fr auto;gap:16px;align-items:start;padding:24px 0;border-bottom:1px solid var(--line)}
.e-num{font-family:var(--fh);font-weight:800;font-size:22px;color:var(--blue)}
.e-row h3{font-size:22px;margin-bottom:6px}
.e-row p{color:var(--ink-2);margin:0;font-size:16px}
.e-book{font:700 15px var(--fb);color:var(--blue);background:none;border:0;padding:4px 0;cursor:pointer;white-space:nowrap;text-decoration:underline;text-underline-offset:3px}

/* how it works: colour-blocked blue band */
.how{background:var(--blue-deep);color:#eceef0;padding:120px 0}
.how .kick{color:var(--sky)}
.how h2{color:#fff}
.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-top:48px;counter-reset:s}
.step{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.12);border-radius:var(--r);padding:24px}
.step .when{font-family:var(--fh);font-weight:800;font-size:26px;color:#fff;margin-bottom:10px}
.step h3{font-size:19px;color:#fff;margin-bottom:8px}
.step p{font-size:16px;margin:0;color:#d4d7db}
.how .small{color:#b4b8be;font-size:14px;margin-top:22px;max-width:60em}

/* big job / little job switch */
.jobs{background:var(--paper)}
.switch{display:inline-flex;border:2px solid var(--ink);border-radius:var(--r);margin:30px 0 36px;overflow:hidden}
.switch button{font:800 20px/1 var(--fh);letter-spacing:-.01em;padding:16px 26px;background:var(--paper);color:var(--ink);border:0;cursor:pointer}
.switch button[aria-selected="true"]{background:var(--ink);color:#fff}
.jobset{display:grid;grid-template-columns:.85fr 1.15fr;gap:48px;align-items:start}
.jobset[hidden]{display:none}
.jobset h3{font-size:30px;margin-bottom:12px}
.jobset ul{list-style:none;padding:0;margin:18px 0 26px}
.jobset li{padding:11px 0;border-bottom:1px solid var(--line);font-weight:700}
.jobset li::before{content:"";display:inline-block;width:8px;height:8px;background:var(--blue);margin-right:12px;vertical-align:2px}
.gallery{display:grid;grid-template-columns:repeat(3,1fr);grid-auto-rows:190px;gap:10px}
.gallery figure{margin:0;position:relative;overflow:hidden;border-radius:var(--r);background:var(--bg)}
.gallery figure.tall{grid-row:span 2}
.gallery img{width:100%;height:100%;object-fit:cover;transition:transform .5s ease}
.gallery figure:hover img{transform:scale(1.04)}
.gallery figcaption{position:absolute;left:8px;bottom:8px;background:rgba(14,33,51,.8);color:#fff;font-size:13px;padding:5px 9px;border-radius:var(--r)}

/* local: van + since 2008 */
.local{background:var(--bg);padding:72px 0}
.local .wrap{display:grid;grid-template-columns:1.1fr .9fr;gap:56px;align-items:center}
.local img{border-radius:var(--r);width:100%;height:440px;object-fit:cover}
.local blockquote{margin:24px 0 0;padding:0 0 0 18px;border-left:4px solid var(--blue);font-size:19px;color:var(--ink)}

/* reviews */
.reviews{background:var(--paper)}
.rv-grid{columns:3 300px;column-gap:20px;margin-top:44px}
.rv{break-inside:avoid;background:var(--bg);border-radius:var(--r);padding:24px;margin:0 0 20px}
.rv .stars{font-size:17px}
.rv p{font-size:19px;line-height:1.45;margin:10px 0 12px;color:var(--ink)}
.rv mark{background:linear-gradient(transparent 58%,#f6d5d3 58%);color:inherit;padding:0 2px}
.rv span{color:var(--muted);font-size:14px}

/* areas */
.areas{background:var(--bg)}
.areas .wrap{display:grid;grid-template-columns:.9fr 1.1fr;gap:56px}
.towns{columns:3 150px;column-gap:24px;margin:0;padding:0;list-style:none}
.towns li{padding:8px 0;border-bottom:1px solid var(--line);font-weight:700;break-inside:avoid}

/* faq */
.faq{background:var(--paper)}
.faq .wrap{max-width:860px}
details{border-bottom:1px solid var(--line)}
summary{list-style:none;cursor:pointer;padding:22px 40px 22px 0;font:700 21px/1.3 var(--fh);position:relative}
summary::-webkit-details-marker{display:none}
summary::after{content:"+";position:absolute;right:4px;top:18px;font-size:28px;color:var(--blue);font-weight:400}
details[open] summary::after{content:"\2212"}
details p{color:var(--ink-2);padding-bottom:20px;margin:0}

/* final CTA: the phone number as the headline */
.final{background:var(--blue);color:#fff;text-align:left}
.final .wrap{display:flex;justify-content:space-between;align-items:center;gap:32px;flex-wrap:wrap;padding-top:72px;padding-bottom:72px}
.final h2{font-size:clamp(28px,3vw,40px);color:#fff}
.final p{margin:10px 0 0;color:#f6dcda;font-size:18px}
.final .phone-big{color:#fff;font-size:clamp(40px,6vw,84px);margin:0}
.final .phone-big:hover{color:#fff;text-decoration:underline;text-decoration-thickness:4px;text-underline-offset:8px}

/* contact */
.contact{background:var(--bg)}
.contact .wrap{display:grid;grid-template-columns:.8fr 1.2fr;gap:56px}
.c-item{padding:16px 0;border-bottom:1px solid var(--line)}
.c-item b{display:block;font-size:14px;color:var(--muted);font-weight:700}
.c-item a,.c-item span{font-size:20px;font-weight:700;color:var(--ink);text-decoration:none}
form{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:30px}
.f-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
label{display:block;font-weight:700;font-size:15px;margin:0 0 6px}
input,select,textarea{width:100%;font:400 17px var(--fb);padding:13px 14px;border:2px solid var(--line);border-radius:var(--r);background:#fff;color:var(--ink);margin-bottom:16px}
input:focus,select:focus,textarea:focus{border-color:var(--blue);outline:none}
textarea{min-height:120px;resize:vertical}
.f-note{font-size:14px;color:var(--muted);margin:12px 0 0}

footer{background:var(--ink);color:#b7c6d4;font-size:15px}
footer .wrap{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:40px;padding-top:56px;padding-bottom:40px}
footer a{color:#fff}
footer .foot-phone{font-family:var(--fh);font-weight:800;font-size:32px;color:#fff;text-decoration:none;display:block;margin:8px 0}
footer h3{color:#fff;font-size:17px;margin-bottom:10px}
footer ul{list-style:none;padding:0;margin:0}
footer li{margin-bottom:6px}
.legal{border-top:1px solid rgba(255,255,255,.1);padding:18px 0 90px;font-size:14px;color:#8ea2b5}

/* mobile call bar */
.callbar{display:none}

/* reveals: fade only, no clip-path */
.rv-in{opacity:0;transform:scale(0.975);transform-origin:50% 60%;transition:opacity .7s ease, transform .7s ease}
.rv-in.on{opacity:1;transform:none}
@media (prefers-reduced-motion: reduce){
  *{transition:none!important;animation:none!important;scroll-behavior:auto!important}
  .rv-in{opacity:1;transform:none}
}

@media (max-width:1020px){
  .nav-links{display:none}
  .hero .wrap,.local .wrap,.areas .wrap,.contact .wrap,.jobset{grid-template-columns:1fr}
  .hero-visual{min-height:0}
  .hero-photo{position:relative;width:100%;height:300px}
  .photo-tag{left:12px;top:12px}
  .triage{position:relative;width:100%;margin-top:-40px}
  .e-list{grid-template-columns:1fr}
  .steps{grid-template-columns:1fr 1fr}
  .trust .wrap{grid-template-columns:1fr 1fr}
  .trust div:nth-child(2){border-right:0}
  .trust div:nth-child(-n+2){border-bottom:1px solid var(--line)}
  footer .wrap{grid-template-columns:1fr}
}
@media (max-width:640px){
  body{font-size:16px}
  .wrap{padding:0 18px}
  .brand img{height:44px}
  .nl-num{font-size:21px}
  .nl-label{font-size:12px}
  .nav-top{min-height:66px}
  .hero{padding:30px 0 48px}
  .hero .lede{font-size:18px}
  .ctas .btn{flex:1 1 100%;justify-content:center}
  .t-opts{grid-template-columns:1fr 1fr}
  .sec{padding:64px 0}
  .steps{grid-template-columns:1fr}
  .gallery{grid-template-columns:1fr 1fr;grid-auto-rows:150px}
  .f-row{grid-template-columns:1fr}
  .e-row{grid-template-columns:34px 1fr}
  .e-book{grid-column:2}
  .switch button{padding:14px 16px;font-size:18px}
  .callbar{display:grid;grid-template-columns:1.4fr 1fr;position:fixed;left:0;right:0;bottom:0;z-index:50;box-shadow:0 -6px 20px rgba(14,33,51,.18)}
  .callbar a{display:flex;align-items:center;justify-content:center;gap:8px;padding:16px 8px;font:700 17px var(--fb);text-decoration:none}
  .callbar .cb-call{background:var(--red);color:#fff}
  .callbar .cb-quote{background:var(--paper);color:var(--ink)}
}

/* ---- multi-page additions (20 Oct) ---- */
.links a[aria-current="page"]{color:#fff;border-bottom-color:var(--sky)}
.page-hero{background:var(--paper);border-bottom:1px solid var(--line);padding:56px 0 48px}
.page-hero .wrap{display:grid;grid-template-columns:1.25fr .75fr;gap:48px;align-items:end}
.crumbs{font-size:15px;color:var(--muted);margin-bottom:14px}
.crumbs a{color:var(--muted)}
.page-hero h1{font-size:clamp(34px,4.2vw,56px);font-weight:800}
.page-hero .lede{font-size:19px;color:var(--ink-2);margin:18px 0 0;max-width:36em}
.ph-call{background:var(--bg);border:1px solid var(--line);border-radius:var(--r);padding:22px}
.ph-call b{display:block;font-size:15px;color:var(--ink-2)}
.ph-call .phone-big{font-size:clamp(30px,3vw,40px);margin:4px 0 12px}
.ph-call .btn{width:100%;justify-content:center}
.more{margin-top:28px}
.more a{font-weight:700}

/* emergency page: one block per emergency, steps beside */
.em-block{display:grid;grid-template-columns:1fr 1fr;gap:48px;padding:48px 0;border-bottom:1px solid var(--line)}
.em-block:first-child{padding-top:0}
.em-block h2{font-size:clamp(26px,2.6vw,36px)}
.em-block .e-num{display:block;margin-bottom:10px}
.em-block p{color:var(--ink-2)}
.em-steps{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:24px}
.em-steps h3{font-size:19px;margin-bottom:10px}
.em-steps ol{margin:0 0 16px;padding-left:20px}
.em-steps li{margin-bottom:6px}
.em-steps .warn{background:#fff3d6;border-left:4px solid #c98a00;padding:10px 12px;margin-bottom:12px;font-size:16px}
.em-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:6px}
.em-actions .btn{padding:13px 16px;font-size:16px}
.triage-band{background:var(--bg)}
.triage-band .wrap{display:grid;grid-template-columns:.8fr 1.2fr;gap:48px;align-items:start}
.triage-band .triage{position:relative;width:100%;left:auto;bottom:auto}
.triage-band .triage h2{font-size:24px}

/* planned work: process strip */
.pw-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:0;border-top:2px solid var(--ink);margin-top:40px}
.pw-steps div{padding:24px 24px 24px 0}
.pw-steps strong{display:block;font-family:var(--fh);font-weight:800;font-size:22px;margin-bottom:6px}
.pw-steps p{color:var(--ink-2);margin:0}
.gallery.wide{grid-template-columns:repeat(4,1fr)}

/* areas page: grouped towns */
.groups{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-top:44px}
.group{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:24px}
.group h3{font-size:22px;margin-bottom:4px}
.group .note{color:var(--muted);font-size:15px;margin-bottom:12px}
.group ul{list-style:none;padding:0;margin:0}
.group li{padding:8px 0;border-bottom:1px solid var(--line);font-weight:700}
.group li:last-child{border-bottom:0}

.menu-btn{display:none;font:700 15px var(--fb);background:var(--blue-deep);color:#fff;border:0;border-radius:var(--r);padding:10px 12px;cursor:pointer}
@media (max-width:1020px){
  .menu-btn{display:block}
  .nav-top{gap:12px}
  .nav-line{margin-left:auto}
  header.nav .nav-links.open{display:block}
  .nav-links.open .links{flex-direction:column;gap:0;padding:6px 18px 12px}
  .nav-links.open .links a{padding:13px 0;border-bottom:1px solid rgba(255,255,255,.1)}
  .page-hero .wrap,.em-block,.triage-band .wrap{grid-template-columns:1fr}
  .groups{grid-template-columns:1fr 1fr}
  .gallery.wide{grid-template-columns:repeat(2,1fr)}
}
@media (max-width:640px){
  .page-hero{padding:32px 0 32px}
  .groups,.pw-steps{grid-template-columns:1fr}
  .pw-steps div{padding:18px 0;border-bottom:1px solid var(--line)}
}